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COVID-19 Impact Information

The City of Austin has issued a Stay-At-Home order for all non-essential businesses. While our team is well prepared to work remotely, we ask for your patience as our phone response times may be slightly delayed. If you reach our voicemail, please leave a message and we will return your call before the close of business. You may continue to reach our teams via email.

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Contacting Technical Support

Technical support is available to all supported users and individuals within the evaluation period.

Telephone: 1-888-248-8062 x5
Hours: Monday – Friday, 9:00 am – 5:00 pm CDT

All support requests received during business hours will be addressed same day.

Please note: All support calls are addressed in the order that they are received.
If you reach our voicemail system, please leave a message with your name and call back number. A support specialist will return your call as soon as possible.

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